Managed Services operations Team Lead
NTT Ltd. (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Accountable for end-to-end service delivery and client satisfaction within Managed Services Operations, ensuring IT infrastructure and systems remain operational for clients.
- Lead operational resolution of escalated, highly technical incidents and requests within SLA, and act as emergency support contact for critical issues.
- Drive continuous service improvement and automation initiatives, provide technical coaching to teams, and ensure quality audits and transition post client handover.
Minimum Requirements
- Bachelor’s degree or equivalent in Information Technology, Computing, or related field.
- Experience coaching and mentoring engineering teams in an IT services environment.
- Proven experience in continual service improvement initiatives and organizational change management.
- Domain expertise required in one or more: Network, Collaboration/Customer Experience, Cloud, Security, Data Center.
Ideal Candidate Profile
- Experienced leader with ability to manage teams delivering complex, client-facing IT operations with focus on business outcomes and client centricity.
- Skilled in navigating organizational change and driving transformational objectives with cross-cultural collaboration.
- Proactive in leveraging automation and process improvements to optimize managed service delivery.