Associate Director, Market Access Operations
MSD (Merck & Co., Inc.) (company site, opens in a new tab)10+ yrsHyderabadHybridDirect career pageEst. 30–45 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead day-to-day delivery and operations of U.S. Market Access workstreams including contract administration, rebates, chargebacks, and Gross-to-Net processes.
- Own operational planning, issue escalation, root-cause analysis, continuous improvement, and stakeholder collaboration across Market Access systems, with a focus on Model N.
- Recruit, develop, and lead cross-functional teams supporting Market Access operations, driving capability building and operational excellence.
Minimum Requirements
- Bachelor’s degree in Business, Finance, Economics, Healthcare, Pharmaceutical Sciences, Information Systems, Operations or related field; Advanced degree preferred.
- 10+ years relevant experience in pharmaceutical, biotech, healthcare, consulting, or life sciences services supporting U.S. Market Access IT development and operations.
- Experience with Model N system and U.S. Market Access workflows including commercial/government rebates, chargebacks, revenue management, or customer contracting.
- 5+ years people leadership experience managing delivery and operational teams.
Ideal Candidate Profile
- Experienced leader with deep domain expertise in U.S. Market Access systems, Gross-to-Net operations, and contract administration.
- Strong track record managing cross-functional partnerships across business, technology, finance, and strategic service providers in a global setting.
- Proficient in translating complex contracts and business rules into system configurations and operational controls, with focus on compliance and audit readiness.