WFM Assistant Manager
TP (company site, opens in a new tab)ChandigarhOn-siteDirect career pageEst. 6–10 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Full responsibility for operational support of the contact center including workforce planning such as staffing, scheduling, and forecasting systems.
- Oversee contact center quality issues, support systems implementation, and manage multiple contact centers if applicable.
- Manage a mixed team of Specialists and Support staff with full employee lifecycle responsibility and contribute to policy and process decisions of tactical and operational nature.
Minimum Requirements
- Advanced knowledge and experience in contact center operations management.
- Experience managing workforce planning, quality, and operational support in a contact center environment.
- Work Experience Required: Not explicitly mentioned in the JD.
- Location or other mandatory requirements: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in leading and coordinating teams in contact center operational support roles with some supervisory responsibilities.
- Capable of driving implementation of workforce management, quality controls, and training programs across one or multiple contact centers.
- Able to influence policies, processes, and standards at tactical and operational levels within a defined scope.