Customer Success Manager-(Tableau Exp Mandatory)-AMER Shift
Salesforce, Inc. (company site, opens in a new tab)8+ yrsHyderabadOn-siteDirect career pageEst. 20–40 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as the primary point of contact and trusted advisor for Tableau customers, ensuring adoption, optimization, and return on investment.
- Lead customer relationship management from onboarding through contract renewal and expansion, coordinating deliverables and aligning with customer priorities.
- Utilize AI tools (e.g., Salesforce Einstein, Agentforce) for proactive account management, risk mitigation, and identifying growth opportunities.
Minimum Requirements
- Mandatory expertise in Tableau product.
- Relevant professional experience: 8+ years in Customer Success, SaaS use/project leadership, Technology Consulting, or Solutions Architecture.
- Work in EST timezone (6:30 PM to 3:30 AM IST) as a hard schedule requirement.
- Experience using AI features within Salesforce and customer success platforms (e.g., Einstein, Agentforce, Gainsight, Totango).
Ideal Candidate Profile
- Senior professional with strong consulting skills capable of influencing C-level stakeholders and driving business value through Tableau.
- Experienced in managing complex enterprise customer relationships, coordinating cross-functional teams including Product, Sales, and Engineering.
- Comfortable operating with an AI-first approach to account management, integrating AI-driven insights into strategic customer communications and renewal planning.