Security Remote Technical Support Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 6–12 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide professional remote technical support by identifying and resolving security-related incidents and problems, ensuring zero missed SLAs.
- Use service assurance tools for problem diagnosis, report generation, and monitor service delivery against SLAs.
- Maintain and update configuration items securely, escalate unresolved incidents, and provide continuous client communication until resolution.
Minimum Requirements
- Bachelor's degree or equivalent in IT, Computing, or related field.
- Professional certifications in networking technologies like CCNP, JNCIP, ACCP, PCNSP, or CCSP.
- Moderate experience in security technologies (Firewall, IPS, IDS, Proxy) and technical support, including diagnosis, troubleshooting, and remote support.
- Workplace type: On-site
Ideal Candidate Profile
- Experienced in working with vendor technologies such as Cisco, Microsoft, ARC, Audio Codes, PeterConnect, Sonus.
- Skilled in managing redundancy, management agents, and remote console architectures within security domains.
- Demonstrates problem-solving with good analytical skills, attention to detail, and ability to coordinate with multiple stakeholders.