Non-Production Application Support Engineer
Citi (company site, opens in a new tab)4+ yrsPuneOn-siteDirect career pageEst. 12–22 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide Level 2 technical and business support for Citi applications in Non-Production environments (DEV/SIT/UAT), ensuring availability, stability, and readiness for testing and deployments.
- Manage and support application platforms post-development, focusing on environment stability, configuration consistency, CI/CD pipeline troubleshooting, and deployment coordination.
- Act as technical liaison among business users, developers, infrastructure, and vendors; develop support documentation and contribute to operational process improvements.
Minimum Requirements
- 4+ years of experience in Application Support roles with strong experience in Non-Production environment support.
- Hands-on experience with Linux OS, databases (Oracle, SQL Server, MongoDB), middleware (WebSphere, WebLogic, MQ, NDM, SFTP), and web/application servers (Apache/Tomcat on Openshift).
- Working knowledge of CI/CD pipelines, DevOps delivery practices, monitoring tools (Geneos, Splunk, Kibana), and enterprise scheduling tools like Autosys.
- Work Experience Required: 4+ years; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in supporting fast-paced, DevOps-enabled delivery models focusing on application stability and release readiness.
- Capable of end-to-end technical troubleshooting and proactive monitoring in complex application environments.
- Strong communicator able to bridge between technical teams and business stakeholders, and mentor junior analysts.