Staff Inbound Product Manager - Hill Climbing Product and Customer Instance Program
ServiceNow (company site, opens in a new tab)9+ yrsBengaluruHybridDirect career pageEst. 40–60 LPA
Posted 5h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and scale the hill climbing product roadmap across AI Specialist teams and beyond.
- Manage the customer instance program to provide real customer environment testing for AI Specialists.
- Reduce feedback loop time from changes shipped to quality verdicts and ensure prioritized fixes are shipped by coordinating with specialist product teams.
Minimum Requirements
- 9 or more years of work experience including product management of AI or ML products in production.
- Experience running fast improvement loops on ML or LLM systems from experiments to deployed fixes.
- Experience owning and scaling a product roadmap from a single team to multiple teams.
- Experience leveraging or integrating AI into work processes, decision-making, or problem-solving.
Ideal Candidate Profile
- Has experience converting expert-supported processes into independently usable tools or methods by other teams.
- Capable of aligning product, engineering, and business teams around a unified plan and driving progress.
- Background with agentic AI, enterprise workflow software, or ServiceNow platform is advantageous.