Associate Principal Technical Support Engineer
Saviynt (company site, opens in a new tab)10+ yrsBengaluruHybridDirect career pageEst. 22–42 LPA
Posted 6h ago
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Job description
Structured overview of role & requirements
About This Role
- Troubleshoot and resolve complex Level 4 system issues related to cloud-based identity management platforms within defined SLAs.
- Implement and manage incident, change, and problem management processes to ensure platform reliability and customer satisfaction.
- Develop and maintain automation for proactive monitoring, observability, and reporting on system health and incident prevention.
Minimum Requirements
- 10+ years experience in software support, design, development, or deployment of cloud platforms and automation frameworks.
- Strong expertise with cloud platforms (AWS or Azure) and associated components such as containers, Kubernetes, APIs.
- Proficient in scripting languages (Shell, JavaScript, Python, Groovy) and SQL/database operations.
- Bachelor’s degree or equivalent experience.
Ideal Candidate Profile
- Experienced in operating and scaling cloud services with a strong focus on SLA adherence and proactive monitoring.
- Familiar with identity and access management (IAM) platforms, preferably IGA solutions like Saviynt or Sailpoint.
- Skilled in working directly with global customers and cross-functional teams including business and DevSecOps for supporting IAM service offerings.