Digital Experience Architect - Customer Portal
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)10–15 yrsBengaluruOn-siteDirect career pageEst. 35–55 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end design and optimization of customer and partner support journeys within HPE Networking's digital ecosystem focusing on portals and self-service platforms.
- Architect omnichannel digital support solutions integrating AI-assisted experiences like virtual assistants, intelligent search, and guided troubleshooting to enhance customer engagement and self-service adoption.
- Collaborate with cross-functional teams to drive portal modernization, platform consolidation, and digital transformation initiatives improving operational efficiency and customer satisfaction.
Minimum Requirements
- 10-15 years experience in Digital Experience Architecture, Service Design, Customer Experience, or related fields with proven enterprise customer-facing support design expertise.
- Bachelor's degree in Engineering, Computer Science, Information Systems, Business, or related discipline.
- Mandatory experience with enterprise customer/partner portals supporting case management, RMA, entitlement/licensing management, software delivery, and AI-enabled support.
- Onsite work required primarily from HPE office; location specifics not explicitly mentioned.
Ideal Candidate Profile
- Experienced in architecting scalable, unified digital support experiences across portals and AI-powered channels within large enterprises, with proven service design and business process optimization skills.
- Strategic operator comfortable driving cross-functional collaboration across Support, Engineering, UX, and Security to deliver integrated digital ecosystems.
- Demonstrated success in digital platform modernization, customer journey rationalization, and leveraging analytics to drive measurable experience improvements in complex support environments.