Lead Logistics Customer Experience & Operations Specialist
A.P. Moller - Maersk (company site, opens in a new tab)3–5 yrsOn-siteDirect career pageEst. 6–11 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end supply chain management (SCM) operations including shipment tracking, milestone updates, reporting, validation, and exception handling.
- Own all file management activities post-booking for customers in the assigned portfolio, including documentation and system updates.
- Handle operational finance activities and proactively communicate with Customer Service to resolve exceptions and customer queries.
Minimum Requirements
- Graduate degree is required.
- 3–5 years of relevant experience in SCM, logistics, freight forwarding, or shared services operations.
- Work Experience Required: 3-5 years relevant SCM/logistics experience.
- Not explicitly mentioned: Notice period or specific location requirements.
Ideal Candidate Profile
- Experienced in managing SCM operational workflows and file management with a customer-focused approach.
- Capable of cross-functional collaboration, especially with Customer Service teams, to resolve operational exceptions.
- Comfortable handling documentation, operational finance tasks, and supporting continuous process improvements in a global logistics environment.