Customer Success Engineer - CSE / Sr. CSE
ArmorCode (company site, opens in a new tab)7+ yrsBengaluruOn-siteDirect career pageEst. 20–32 LPA
Posted 6h ago
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Job description
Structured overview of role & requirements
About This Role
- Own the technical onboarding and integration process for new customers using the ArmorCode SaaS platform, ensuring fast and repeatable deployments.
- Act as a trusted technical advisor, collaborating across Customer Success, Product, and Engineering teams to align technical solutions with customer needs and drive product adoption.
- Develop and maintain automation scripts and AI-assisted workflows to accelerate onboarding, integration, configuration validation, and provide data-driven insights on adoption and risks.
Minimum Requirements
- 7+ years in a technical customer-facing role (e.g., Customer Success Engineer, Solutions Engineer) preferably with a cybersecurity background.
- Experience with SaaS platforms and Python scripting including API integration and automation.
- Hands-on experience using large language models (LLMs) or generative AI tools for technical scripting, automation, or documentation, with awareness of AI limitations and data privacy.
- Bachelor's degree in computer science or related field, coding bootcamp, or equivalent experience.
Ideal Candidate Profile
- Technical expertise in SaaS security products with demonstrable experience in post-sales technical implementation and customer engagement.
- Proficient in building and leveraging AI-assisted workflows and automation to improve efficiency and repeatability in customer onboarding.
- Able to communicate complex technical concepts clearly to diverse stakeholders and collaborate cross-functionally to influence product and customer success outcomes.