Senior CX Insights Manager, APAC
Crunchyroll, LLC (company site, opens in a new tab)12+ yrsMumbaiOn-siteDirect career pageEst. 35–55 LPA
Posted 5h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and own the Customer Experience Insights strategy across APAC, integrating customer feedback and operational data to develop a holistic view of the customer journey.
- Translate data into actionable insights and recommendations influencing multiple functions including Product, Marketing, Content, Subscription, Commerce, and Customer Support, and measure impact via KPIs.
- Own, evolve, and scale Voice of the Customer programs and build executive-level analytics, reporting frameworks while managing and developing a high-performing insights team.
Minimum Requirements
- 12+ years of experience in Customer Experience, Customer Insights, Consumer Research, Analytics, Business Intelligence, Strategy, or related fields.
- Minimum 3 years of people leadership experience managing high-performing teams.
- Proven experience in subscription, digital product, streaming, entertainment, technology, or consumer-focused business customer insights programs.
- Professional fluency in English.
Ideal Candidate Profile
- Experienced in leading customer insights initiatives within APAC markets or similar multicultural regional contexts.
- Comfortable working at the intersection of CX, analytics, product, marketing, and customer support with a strategic mindset to influence senior stakeholders.
- Strong analytical skills combined with expertise in Voice of the Customer methodologies and ability to develop scalable, data-driven frameworks for understanding customer behavior in digital subscription or entertainment environments.