Digital Experience Architect - Customer Portal
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)10–15 yrsBengaluruOn-siteDirect career pageEst. 35–55 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Own definition and optimization of end-to-end customer and partner support journeys for HPE Networking's digital support portal.
- Architect workflows and omnichannel engagement models including AI-enabled experiences (intelligent search, conversational AI, digital assistants) to increase self-service adoption and operational efficiency.
- Collaborate across multiple teams to deliver integrated, scalable digital experiences and support portal modernization initiatives.
Minimum Requirements
- 10-15 years experience in Digital Experience Architecture, Service Design, Customer Experience, or related fields.
- Experience designing and optimizing enterprise customer-facing portals and self-service ecosystems with capabilities like case management, RMA, entitlement and license management, software delivery, and AI-assisted support.
- Bachelor's degree in Engineering, Computer Science, Information Systems, Business, or related discipline.
- Role is onsite primarily from an HPE office.
Ideal Candidate Profile
- Experienced in enterprise digital support platform architecture and customer journey mapping in complex B2B technology environments.
- Skilled in integrating AI, analytics, and cloud technologies (AWS services) to improve customer experience and operational metrics.
- Proven ability to lead portal modernization, platform consolidation, and digital transformation aligned with business objectives.