Product Support Engineer III
Zscaler, Inc. (company site, opens in a new tab)6+ yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Resolve the most complex and critical network/security issues escalated from Level I and II support engineers.
- Provide second-line phone/email consultation for debugging and troubleshooting security/network problems independently.
- Reproduce customer issues to verify and provide detailed feedback to Engineering and Operations; document solutions accurately in support database.
Minimum Requirements
- Minimum 6 years experience as Support Engineer or Senior Support Engineer in networking or web security products.
- Experience with Linux, Unix, Free BSD operating systems and network troubleshooting tools (Ping, Traceroute, MTR).
- Expertise in network protocols (HTTP, SMTP, FTP, DNS), network security concepts (SSL/TLS, VPNs, Firewall, IDS/IPS), authentication systems (LDAP, MS AD), VPN technologies (IPSec), and scripting languages (Shell, Python, Perl).
- Demonstrated curiosity and active use of AI tools to enhance workflows and problem-solving.
Ideal Candidate Profile
- Experienced technical expert capable of independently resolving high-impact, complex security and network issues.
- Comfortable working cross-functionally with Engineering and Operations to reproduce and escalate critical problems.
- Practically integrates AI tools and emerging technologies to improve efficiency in technical support processes.