HR Service Agent
Vanderlande (company site, opens in a new tab)3+ yrsPuneOn-siteDirect career pageEst. 6–10 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as first point of contact for HR queries from employees based in the Netherlands within a global HR Service Desk.
- Resolve first-line HR queries on policies, processes, and systems; execute HR transactions and guide use of self-service tools while meeting SLA targets.
- Use data insights to monitor and improve service delivery and employee experience; support continuous improvement and ad hoc HR projects.
Minimum Requirements
- Minimum 3 years experience in first-line HR support.
- Proficiency in English required.
- Intermediate Microsoft 365 skills; experience with Workday or another HRIS is advantageous.
- Work Experience Required: At least 3 years in first-line HR support.
Ideal Candidate Profile
- Experience working within or supporting global HR service delivery environments, especially servicing international employees.
- Data-driven approach to monitor service performance and drive process improvements.
- Comfortable working within structured HR processes and using ticketing/case management systems under SLA constraints.