Site Reliability Engineer
Zendesk (company site, opens in a new tab)4–8 yrsPuneOn-siteDirect career pageEst. 12–25 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end incident response workflows including triage, escalation, and SLA management for enterprise systems.
- Configure and optimize observability platforms (Datadog, Dynatrace) to reduce alert noise and enhance monitoring effectiveness.
- Drive problem and change management processes including RCA, PIR, documentation, and risk assessment to improve system stability.
Minimum Requirements
- 4 to 8 years of experience in Site Reliability Engineering (SRE), IT Operations, System Engineering, or NOC environments.
- Hands-on experience with observability tools such as Datadog or Dynatrace for monitoring, alerting, and dashboard configuration.
- Strong working knowledge of ITIL frameworks covering Incident, Problem, and Change Management.
- Location requirement: Must be physically located or plan to work from Karnataka or Maharashtra, India, with a hybrid work model in Pune.
Ideal Candidate Profile
- Experienced in managing high-impact P1/P2 incidents and complex system environments under pressure.
- Comfortable working with cloud platforms (AWS/GCP), scripting (Python, Go, PowerShell, or Bash), and API integrations in multi-client or global tech company settings.
- Proven ability to document and automate operational processes including runbooks, SOPs, KEDB, and tooling integration for SaaS platforms.