Technical Account Engineer I
Sumo Logic (company site, opens in a new tab)5–6 yrsNoidaOn-siteDirect career pageEst. 12–22 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and technically manage a portfolio of named customer accounts, deeply understanding their environments, priorities, and risks to preempt issues and drive platform adoption.
- Guide customers hands-on through complex use cases, deployment problems, and advanced platform features to increase usage and value realization.
- Lead health checks, business reviews, and cross-functional collaboration to ensure account success and support renewals and expansions with measurable success plans.
Minimum Requirements
- 5 to 6 years in technical, customer-facing roles such as technical account management, customer success engineering, professional services, solutions engineering, DevOps, or SOC analysis.
- Hands-on production experience with enterprise infrastructure including operating systems, virtualization, databases, networking, and security.
- Experience with at least one major cloud platform (AWS, Azure, or GCP) and SQL or query language skills to analyze usage data.
- Must be located in Noida, India; role involves working overlapping core Australia and New Zealand business hours; degree in Computer Science, Engineering, or related field (B.Tech/BE or equivalent).
Ideal Candidate Profile
- Experienced in managing multiple enterprise customer accounts with proven ability to build technical relationships from practitioners to senior stakeholders across security, DevSecOps, and observability teams.
- Operates proactively by combining automated signals and personal judgment to identify risks and craft tailored success plans beyond standard playbooks.
- Comfortable working in ambiguous environments, collaborating across GTM functions, and capable of influencing product and engineering teams with customer insights.