Technical Account Engineer I
Sumo Logic (company site, opens in a new tab)5–6 yrsNoidaOn-siteDirect career pageEst. 12–20 LPA
Posted 9h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and technically lead a portfolio of named post-sales customer accounts, deeply understanding their environments, priorities, and risks.
- Drive extensive platform usage by building new use cases, integrating new data sources, and solving complex technical challenges with security and DevSecOps teams.
- Proactively identify and mitigate adoption or technical risks using automated signals and judgment, lead health checks, business reviews, and support renewals and expansion collaboratively with Sales.
Minimum Requirements
- 5 to 6 years in a technical, customer-facing role such as technical account management, customer success engineering, professional services, solutions engineering, DevOps, or SOC analysis.
- Hands-on production experience across enterprise infrastructure including operating systems, virtualization, databases, networking, and security.
- Experience with at least one major cloud platform (AWS, Azure, or GCP) and SQL or query language skills to analyze usage data.
- Must be located in Noida, India; degree in Computer Science, Engineering, or related field (B.Tech/BE or equivalent).
Ideal Candidate Profile
- Experienced in managing multiple enterprise customer accounts with demonstrated ability to build relationships from engineers to senior stakeholders.
- Comfortable operating with ambiguity and independently seeking information to resolve unclear situations.
- Technical depth in cloud platforms, enterprise infrastructure, and a collaborative approach working across GTM functions to deliver customer value.