Digital CX Tech Specialist
London Stock Exchange Group (LSEG) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Own the management and integrity of data and systems supporting digital customer success, focusing on Snowflake and Gainsight platforms.
- Design and execute business rules and workflows that automate and scale customer lifecycle management from onboarding to renewal.
- Collaborate cross-functionally to prioritize technology initiatives aligned with customer success goals and support multiple strategic projects in a dynamic environment.
Minimum Requirements
- Bachelor's degree preferred or equivalent relevant experience.
- Experience with SaaS or recurring-revenue business operations, especially in Customer Success, Revenue Operations, or Sales Operations.
- Required: Gainsight Administration certification and hands-on Gainsight CS and PX platform administration experience.
- Strong SQL skills and experience with Snowflake or similar cloud data warehouse for data extraction and preparation; Journey Orchestrator or similar workflow orchestration experience.
Ideal Candidate Profile
- Experienced technical operator capable of designing scalable data and technology solutions for customer success platforms with a long-term architecture perspective.
- Comfortable working in cross-functional and matrixed teams managing multiple priorities and adapting to fast-changing business needs.
- Demonstrates strong analytical and problem-solving skills, linking business requirements to practical, scalable technology applications.