Specialist - Customer Success
Freshworks (company site, opens in a new tab)4–7 yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 10h ago
Reach people at Freshworks
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Freshworks you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Manage proactive engagement and build long-term relationships with a portfolio of customers to drive product adoption and retention.
- Serve as the trusted advisor providing strategic and tactical guidance tailored to customers' business use cases using Freshworks products.
- Collaborate with cross-functional teams to resolve customer issues, execute engagement programs, and promote continuous value realization.
Minimum Requirements
- 4-7 years of experience in Customer Success, Account Management, or Consulting in a customer-facing role.
- Bachelor's Degree is mandatory.
- Strong product knowledge and ability to demo and tailor Freshworks suite solutions.
- Work Experience Required: 4-7 years in relevant customer-facing roles.
Ideal Candidate Profile
- Experienced in customer relationship management with ability to map and engage key stakeholders in enterprise or similar segments.
- Skilled in strategic alignment of customer business goals with product capabilities, acting as a trusted advisor.
- Demonstrated ownership of customer success metrics such as product adoption and retention, with proficiency in CRM or Customer Success tools.