ITIL - Account Service Operations Sr Analyst
NTT Ltd. (company site, opens in a new tab)NoidaOn-siteDirect career pageEst. 6–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure delivery of contracted ITIL service operations meeting SLAs and OLAs with operational stability across multiple technology domains.
- Lead governance activities including service performance reporting, risk tracking, audit readiness, and compliance.
- Manage customer relationships, act as primary escalation point, and oversee incident, problem, change, service improvement, and vendor management processes.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD.
- Location Requirement: Must be based in or willing to work in Noida, Uttar Pradesh, India.
- Mandatory Domain Experience: Strong familiarity with ITIL framework including incident, problem, change, and service delivery management.
- Technical/Process Skills: Proven ability in service delivery management, governance reporting, customer escalation handling, and vendor performance oversight.
Ideal Candidate Profile
- Experienced in managing multi-technology service operations with measurable outcomes in SLA adherence and customer satisfaction.
- Skilled in governance and compliance, capable of preparing and presenting detailed service reports for varied timeframes.
- Proficient at cross-functional stakeholder management including customers, internal teams, and third-party vendors to drive continuous service improvements.