Senior Salesforce Business Analyst
Grab (company site, opens in a new tab)5–8 yrsBengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Translate complex requirements into scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud.
- Lead requirement gathering, backlog grooming, UAT/SIT readiness, and test execution to ensure smooth delivery and traceability.
- Manage hands-on Salesforce configuration tasks and act as first escalation point for design decisions during sprints.
Minimum Requirements
- 5 to 8 years experience as Salesforce Business Analyst or equivalent in multi-cloud Salesforce environment.
- Proficiency in Salesforce configuration and design (Flows, Process Builder, SOQL/SOSL, Reports, Dashboards, Permission Sets, Data Models).
- Experience leading partner engagements and Agile ceremonies, plus Salesforce certifications (Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Business Analyst).
- Work Location: Full-time onsite at Petaling Jaya office, Malaysia.
Ideal Candidate Profile
- Experienced in shaping upstream demand and prioritising Salesforce delivery aligned to roadmap themes.
- Skilled at partner communication and alignment across technical and non-technical stakeholders to manage delivery expectations.
- Strategic in managing cross-programme Salesforce implementations and risk ownership during testing and deployment phases.