Sr. Analyst - Sales Support
Tata Communications Limited (company site, opens in a new tab)4–6 yrsPuneOn-siteDirect career pageEst. 8–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage day-to-day sales support operations for Europe-region Account Managers and Customer Success Managers, including order booking and contract management.
- Ensure orders are processed accurately and package validations are approved within 48 hours, maintaining SLA compliance.
- Support proposal and commercial documentation activities and coordinate across sales, operations, commercial, and delivery teams to resolve order and contract-related issues.
Minimum Requirements
- Graduate in Management or Engineering.
- 4-6 years of relevant experience in sales support or telecom operations.
- Knowledge of Optimus / TCX systems, Salesforce (SFDC), and telecom order management processes (Lead-to-Order and Quote-to-Order).
- Understanding of SD-WAN, IWAN, GVPN, MCC, or related telecom/networking services.
Ideal Candidate Profile
- Experienced in telecom sales support with operational discipline to maintain SLA adherence and order governance.
- Familiar with TCX and SFDC platforms for order and contract processing.
- Able to effectively coordinate and communicate with Europe-based sales and operations teams to ensure high stakeholder satisfaction.