Customer Success Manager
Attentive (company site, opens in a new tab)3+ yrsDelhi NCROn-siteDirect career pageEst. 8–14 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own the customer onboarding process for Beam AI product, ensuring efficiency and scalability tailored to customer segments.
- Drive product adoption, account management, renewals, and upsell opportunities to increase revenue and reduce churn.
- Gather and relay customer feedback to product team, track CSAT, NPS, renewal, and churn metrics to improve customer success outcomes.
Minimum Requirements
- Minimum 3 years of experience in customer success, preferably in B2B SaaS or software sectors.
- Experience in customer-facing roles in dynamic, fast-paced environments.
- Willingness to work US business hours including evening shifts.
- Willingness to travel to customer sites in the US and Canada.
Ideal Candidate Profile
- Experience managing all phases of customer lifecycle including onboarding, adoption, retention, and upsell in SaaS environments.
- Ability to analyze customer metrics and proactively address churn risks to drive renewal and expansion.
- Comfortable operating in startup settings with evolving priorities and customer engagement across time zones.