Vice President-HR Operations
Bank of New Zealand (BNZ) (company site, opens in a new tab)5+ yrsGurugramOn-siteDirect career pageEst. 20–35 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and develop a team of 10 direct reports managing HR operations support via ServiceNow portal, ensuring issue resolution within SLAs and meeting quality, productivity, and customer satisfaction targets.
- Monitor and manage control execution including adherence to ASIC protocols, organizational and regulatory compliance, risk identification, and mitigation to support customer strategy delivery.
- Own operational management including escalation handling, prioritization of work, coaching and supervision of direct reports, and maintenance of performance management and operational planning rhythms.
Minimum Requirements
- 5+ years relevant leadership experience in operational or HR environment.
- Preferred qualification: Business or Human Resource Management degree; AOM Practitioner Certification preferred.
- Location: Gurugram, India (onsite requirement implied).
- Adherence to regulatory compliance requirements including ASIC protocol checks and colleague remediation.
Ideal Candidate Profile
- Experienced leader comfortable managing operational teams with a focus on service delivery and issue resolution through digital platforms like ServiceNow.
- Strong operational management skills including risk control, compliance adherence, and performance management in an HR or operational setting.
- Ability to drive continuous improvement and maintain structured operational rhythms aligned with regulatory and organizational standards.