Senior Analyst - Operations Management
Arthur J. Gallagher & Co. (company site, opens in a new tab)3+ yrsMumbaiOn-siteDirect career pageEst. 6–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Act as voice of customers by gathering and evaluating client feedback to present insights to internal stakeholders.
- Support customer loyalty and retention by providing technical knowledge and troubleshooting insights on organization’s products/offerings.
- Work on moderately complex problems using standard concepts with some supervision and assist junior professionals.
Minimum Requirements
- University Degree or equivalent experience.
- Minimum 3 years of prior relevant experience.
- Work Experience Required: Minimum 3 years relevant experience.
- Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in customer-facing roles with strong domain expertise and technical knowledge of products.
- Able to analyze client feedback and translate into actionable insights for internal teams.
- Comfortable working with moderate supervision and mentoring junior staff members.