ITSM/ ESM Product Owner
Birlasoft (company site, opens in a new tab)10–12 yrsPuneOn-siteDirect career pageEst. 18–30 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Define and drive the vision, roadmap, governance, and continual improvement of the enterprise service management platform.
- Own and prioritize the product backlog based on business value, risk, operational needs, and user experience.
- Coordinate across IT and business stakeholders to ensure IT and non-IT service capabilities deliver measurable business value and consistent user experience.
Minimum Requirements
- 9 to 12 years of experience in ITSM, enterprise service management, product ownership, or functional consulting/leadership.
- Strong knowledge of ITIL-aligned processes and enterprise service delivery models.
- Hands-on functional experience with ServiceNow ITSM processes, configuration, workflows, reporting, and platform capabilities.
- Location: Mumbai, Pune, or Noida, India.
Ideal Candidate Profile
- Experienced in translating business requirements into ServiceNow capabilities with minimum customization.
- Proven track record in roadmap planning, backlog prioritization, Agile or hybrid delivery, UAT, and release validation.
- Skilled in stakeholder management and workshop facilitation within IT and non-IT enterprise service management environments.