Deputy Manager - Insurance Operations
Marsh (company site, opens in a new tab)8+ yrsMumbaiHybridDirect career pageEst. 12–20 LPA
Posted 22h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and transition functional capability to the service centre, addressing knowledge gaps and conducting regular refreshers.
- Ensure team adherence to performance metrics, business SLAs, quality standards, and Return to Office (RTO) expectations, while resolving conflicts and managing staffing needs.
- Support senior leaders in developing and executing strategies for process efficiencies and strategic outcomes, including root cause analysis and preventive measures.
Minimum Requirements
- 8+ years overall experience with at least 2 years in team leadership and people management.
- Experience in Property & Casualty insurance, preferably US insurance industry and process experience.
- Strong skills in policy checking, document comparison, and handling large volumes of insurance policies.
- Willingness to work in shifts: 5:30 am to 2:30 pm or 6:30 am to 3:30 pm; role is based in Mumbai with hybrid work requiring minimum 3 days in office per week.
Ideal Candidate Profile
- Experience operating in US insurance processes with documented expertise in process efficiencies and quality management.
- Demonstrated program management and facilitation skills with a focus on designing and executing development programs.
- Detail-oriented leader capable of managing operational challenges and coordinating across multiple stakeholders in a risk, reinsurance, or capital business environment.