Change & Incident Management - ServiceDesk L2
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)5+ yrsGurugramOn-siteDirect career pageEst. 10–18 LPA
Posted 0m ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end IT change management lifecycle within ITSM using ManageEngine ServiceDesk Plus, ensuring risk mitigation and business alignment.
- Serve as Single Point of Contact for Requests for Change (RFCs), prioritize, and drive decision-making via Change Advisory Board (CAB).
- Support incident management for rapid identification, escalation, and resolution to maintain service continuity per SLAs.
Minimum Requirements
- Minimum 3 years relevant experience in IT implementation/support plus minimum 5 years total IT experience.
- Science graduate in IT/Computer, preferably BE/B.Tech/MCA.
- Certified Change Management Professional (CCMP) certification mandatory.
- Work location: Onsite at HPE partner/customer office.
Ideal Candidate Profile
- Experienced in ITSM frameworks and tools, specifically ManageEngine ServiceDesk Plus for change and incident management.
- A governance-oriented professional able to enforce standards, coordinate across multiple technical and business stakeholders, and manage risk effectively.
- Senior level specialist with strong accountability for compliance, audit readiness, and continuous process improvement in IT operations environment.