Consultant Infrastructure Support Engineer
Thoughtworks (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 9–18 LPA
Posted 22h ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor and respond to production incidents in cloud environments following ’Eyes on glass/Follow the sun’ operational models.
- Automate and improve day-to-day operations, including alert configuration, monitoring, and incident response runbooks.
- Collaborate with development and reliability engineers to support incident resolution, root cause analysis, and implement service reliability improvements through infrastructure and observability code.
Minimum Requirements
- Experience Required: Not explicitly mentioned in the JD.
- Hands-on experience with container technologies such as Docker, Kubernetes, OpenShift.
- Familiarity with public cloud platforms (e.g., AWS, Azure, GCP) and CI/CD tools (Jenkins, GitlabCI, CircleCI).
- Proficiency in Linux system administration (RHEL, Ubuntu) and working knowledge of monitoring/alerting tools (Prometheus, Grafana, Datadog).
Ideal Candidate Profile
- Operates effectively in 24x7 rotation and follow-the-sun support environments with ownership of incident management.
- Technically skilled in cloud infrastructure, container orchestration, monitoring, and automation, able to collaborate closely with development and SRE teams.
- Comfortable engaging with stakeholders to conduct post-incident reviews, produce runbooks, and improve service reliability through infrastructure-as-code practices.