Lead:Service Delivery Manager
Thoughtworks (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 22–35 LPA
Posted 22h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end delivery of DAMO™ managed services ensuring contract expectations, SLAs, and quality are consistently met.
- Build and maintain mature relationships with clients and internal teams to anticipate needs, resolve incidents, and ensure seamless service delivery.
- Track service delivery metrics, manage risk and contract financials, and ensure accurate, timely invoicing and reporting to clients.
Minimum Requirements
- Experience in managed services delivery within technology or IT services.
- Proficiency with service level agreements, incident management, contract negotiation, financial management, and ITSM/ITIL methodologies.
- Ability to work with client stakeholders and technical teams to drive delivery and continuous improvement.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in leading managed service engagements combining technical delivery oversight with strong client relationship management.
- Comfortable navigating complex, ambiguous situations with resilience and decisiveness under pressure.
- Strategic leader capable of influencing multiple stakeholders while ensuring operational compliance and continuous improvement.