Consultant – Cognigy
TTEC Digital (company site, opens in a new tab)HyderabadHybridDirect career pageEst. 10–18 LPA
Posted 5h ago
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Job description
Structured overview of role & requirements
About This Role
- Design, develop, and deploy conversational AI solutions including chatbots, voicebots, and virtual agents using Cognigy.AI.
- Integrate Cognigy.AI with NICE CXone, CCaaS platforms, CRM systems, and enterprise applications using REST APIs, webhooks, and custom scripting.
- Troubleshoot, optimize bot performance, lead technical discussions, and collaborate with clients and cross-functional teams for solution delivery and production support.
Minimum Requirements
- Hands-on experience in Cognigy.AI development and implementation.
- Experience integrating conversational AI with NICE CXone or other contact center (CCaaS) platforms.
- Proficiency in JavaScript, CognigyScript, JSON, REST APIs, and webhooks.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Demonstrated ability to translate complex business requirements into scalable conversational AI solutions involving multi-channel bots.
- Experience working directly with clients and cross-functional teams indicating strong cross-domain collaboration skills.
- Technical leadership capabilities including mentoring team members and leading technical discussions.