Manager, Operations
MassMutual India (company site, opens in a new tab)HyderabadOn-siteDirect career pageEst. 20–35 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage daily operations and resources of a department or unit within Insurance Operations, overseeing 75-100 staff including Assistant Managers.
- Develop and monitor key performance metrics (quality, cycle time, service levels, customer satisfaction) and manage operational and financial risks for the Hyderabad Insurance Operations team.
- Lead diversity and inclusion strategies, continuous improvement initiatives, and collaborate across functions to optimize processes and meet business objectives.
Minimum Requirements
- Experience managing large teams (75-100 members) and operations within an insurance or financial services environment.
- Proven ability to develop and manage departmental policies, procedures, budgets, and operational performance metrics.
- Work Experience Required: Not explicitly mentioned in the JD.
- Location: Hyderabad (implied by mention of Hyderabad Insurance Operations team).
Ideal Candidate Profile
- Experienced leader capable of managing sizable teams and operational units with accountability for financial and operational risk.
- Strong strategic focus on driving diversity & inclusion and embedding it into team culture and results.
- Skilled in cross-functional collaboration and continuous improvement within insurance operations or similar domains.