Deputy Manager - Insurance Operations
Marsh McLennan Agency (company site, opens in a new tab)8+ yrsMumbaiHybridDirect career pageEst. 14–22 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and transition insurance operations functional capability to the service centre, ensuring training and knowledge retention through regular refreshers and tests.
- Drive team performance, maintain SLA and quality standards, manage staffing and forecast process needs, and resolve conflicts.
- Analyze process issues, develop preventive measures, support senior leaders in process efficiency strategies, and ensure compliance with regulatory and company policies.
Minimum Requirements
- 8+ years overall experience with 2+ years in team leadership and people management.
- Experience in Property & Casualty insurance, policy checking/review with ability to handle large volumes of policies.
- Good communication and facilitation skills; willingness to work in early shifts (5:30 am to 2:30 pm or 6:30 am to 3:30 pm).
- Work Experience Required: 8+ years overall with 2+ years leadership; US insurance industry experience preferred but not mandatory.
Ideal Candidate Profile
- Experienced in insurance operations, particularly in US Property & Casualty processes, with high attention to detail and policy verification expertise.
- Strong skills in program management, designing and facilitating development programs aimed at process efficiency.
- Comfortable working in a hybrid environment requiring in-office presence at least 3 days per week and flexible working shifts.