Sales Support Manager – Airline Solutions Operations
Sabre (company site, opens in a new tab)10+ yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end management of Change Requests (CR) including estimation, tracking, issue resolution, and escalation to ensure on-time delivery.
- Review and reconcile airline customer agreements and billing records to identify and resolve discrepancies, preventing revenue leakage.
- Collaborate with senior stakeholders across commercial, product, technology, and finance teams globally to improve operational efficiency, enforce contract compliance, and report performance to leadership.
Minimum Requirements
- Minimum 10 years professional experience in airline technology, enterprise IT services, or technology consulting with substantial background in commercial operations, account management, or technology delivery.
- Strong knowledge of commercial agreements, customer billing processes, and ability to interpret contracts to identify discrepancies.
- Working knowledge of APIs, web services, and airline messaging standards like EDIFACT; ability to engage with technical and business stakeholders.
- Work Experience Required: Minimum 10 years as specified; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in coordinating complex cross-functional initiatives and influencing senior stakeholders without direct authority.
- Deep understanding of airline business operations and technology solutions (including NDC, EDIFACT) aligned with airline systems and services.
- Skilled in operational tracking, process automation, workflow management, and driving operational improvements in a global matrix environment.