Contact Center Architect
Agilent Technologies (company site, opens in a new tab)10+ yrsHyderabadOn-siteDirect career pageEst. 28–45 LPA
Posted 18h ago
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Job description
Structured overview of role & requirements
About This Role
- Design, develop, configure, and support scalable, secure enterprise contact center solutions including voice, chat, chatbot, routing, and digital channels.
- Own technical leadership for conversational AI, orchestration, integrations with CRM and enterprise systems, and define configuration standards and governance.
- Manage DevOps and release processes, establish monitoring and incident response practices, and assess emerging technologies for roadmap planning.
Minimum Requirements
- Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field; advanced degree preferred.
- 10+ years hands-on experience in implementation, configuration, integration, support, and governance of enterprise contact center solutions.
- Strong expertise with enterprise contact center platforms, conversational AI, bot design, routing, digital channels, APIs, middleware, and secure integration patterns.
- Experience with DevOps/release management practices, monitoring/alerting/incident management, and vendor management.
Ideal Candidate Profile
- Senior-level professional with deep domain expertise in enterprise contact center architecture and full lifecycle delivery.
- Experience operating in complex environments involving multiple stakeholders including developers, vendors, global IT teams, and business partners.
- Strategic thinker capable of evaluating emerging technologies to build vendor-neutral, scalable, secure, long-term platform roadmaps.