Sr Support Engineer 2 - BY TMS, Blueyonder Transportation Management
Blue Yonder (company site, opens in a new tab)5–10 yrsBengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Support and troubleshoot BY TMS Transportation Management System products to meet business requirements and SLAs.
- Engage with global customers and internal teams to resolve functional issues, maintain customer environments, and ensure high customer satisfaction.
- Mentor junior and mid-level support engineers; identify automation opportunities to improve support processes.
Minimum Requirements
- Bachelor’s degree (STEM preferred).
- 5 to 10 years of experience in Application Support and Implementation, with at least 3-4 years supporting BY TMS SCM applications.
- Strong knowledge of BY TMS Web application, WMS application architecture, configuration, and troubleshooting.
- Experience supporting enterprise cloud solutions on Azure, microservices architecture, and tools such as ServiceNow, Salesforce, JIRA, AppD, Splunk.
Ideal Candidate Profile
- Experienced in supporting and maintaining cloud-native, multi-tenant, microservices-based SaaS supply chain applications.
- Ability to work across global teams, balancing technical troubleshooting with customer communications and SLA adherence.
- Capable of driving simplification and robustness in architecture and solution design; strong understanding of secure architectures and identity management.