Application Support Engineer
IQVIA (company site, opens in a new tab)8–12 yrsKochiOn-siteDirect career pageEst. 18–30 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage the ticketing queue to ensure timely incident resolution and client satisfaction.
- Provide Tier 2/3 technical support for custom integrations and collaborate with product development for platform support.
- Participate in QA, UAT, and production launch support while driving resolution of routine and non-routine problems.
Minimum Requirements
- Bachelor's degree in Computer Science or related field, or equivalent experience.
- 2 to 12 years of relevant experience depending on grade level; specifically 2+ years at minimum.
- Experience with troubleshooting, incident resolution, application support, and service management tools like ServiceNow.
- Work Location: Kochi, India.
Ideal Candidate Profile
- Experienced in application support and operations with familiarity in CloudOps and production support tools.
- Comfortable working individually or within project teams emphasizing technical knowledge over people management.
- Demonstrates growing expertise with project management skills and ability to influence others within their career band.