Chief Manager - Production Support (Integration)
Euronet Worldwide, Inc. (company site, opens in a new tab)12–15 yrsThaneOn-siteDirect career pageEst. 28–45 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end production support operations for Card and Switch systems ensuring system stability and high availability.
- Manage incident escalation including root cause analysis and implementation of permanent fixes.
- Coordinate with cross-functional teams and vendors to manage compliance, change management, and drive automation for improved support efficiency.
Minimum Requirements
- 12 - 15 years of relevant experience in card payments or production support domains.
- Bachelor's degree in BE / BTech mandatory; technical certifications are advantageous.
- Strong knowledge of Prepaid Card operations including wallet/card loading, transaction processing, and refund lifecycle.
- Hands-on experience with card domain technologies like Switches, CMS, Prepaid Platforms, and Network Interfaces (Visa/Mastercard/RuPay/UPI).
Ideal Candidate Profile
- Experienced leader comfortable managing large-scale card production support teams and complex incident resolution.
- Skilled in stakeholder communication interacting with clients, internal teams, and senior leadership.
- Strong analytical and problem-solving skills with proficiency in SQL for production data analysis and troubleshooting.