Senior Executive - Operations
StayVista (company site, opens in a new tab)2–3 yrsKolkataOn-siteDirect career pageEst. 3–5 LPA
Posted 14h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as main point of contact for guests, ensuring smooth and personalized hospitality experience.
- Manage daily guest interactions to promptly address requests and resolve minor issues to maintain high satisfaction.
- Support Owner and Guest Management tasks and identify suitable properties aligned with company requirements.
Minimum Requirements
- 2-3 years of experience in hospitality or guest service with focus on personalized service.
- Location: West Bengal (implied by job location).
- Work Experience Required: 2-3 years in hospitality or guest service.
- Possession of personal two-wheeler or four-wheeler is a bonus but not mandatory.
Ideal Candidate Profile
- User-centric mindset committed to delivering high-quality, impactful service under pressure.
- Strong interpersonal and leadership skills with ability to collaborate and manage stakeholders.
- Experience driving efficiency through process improvements and meeting key customer satisfaction metrics.