Network Operations Center - Analyst
Zelis (company site, opens in a new tab)4–5 yrsHyderabadOn-siteDirect career pageEst. 6.5–12 LPA
Posted 14h ago
Reach people at Zelis
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Zelis you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Monitor and troubleshoot enterprise network infrastructure and related technology services using various monitoring and diagnostic tools.
- Own incident management end-to-end, including detection, triage, escalation, coordination, communication, and resolution documentation.
- Maintain and improve operational documentation (SOPs, runbooks, Knowledge Base) and identify repetitive tasks for automation to improve service availability and reduce incident resolution times.
Minimum Requirements
- 4-5 years of hands-on experience in NOC, Infrastructure Operations, Network Support, or similar IT Operations environment with L1/L2 troubleshooting and incident handling.
- Bachelor's degree or diploma in Computer Science, Information Technology, or a related technical discipline.
- Experience working in a 24x7 NOC / IT Operations environment and practical understanding of ITIL-based Incident, Change, Problem, and Major Incident Management processes.
- Strong understanding of TCP/IP networking, Windows and Linux server troubleshooting, and experience with monitoring, log-analysis, and ITSM tools (e.g., Splunk, Datadog, Jira Service Management).
Ideal Candidate Profile
- Experienced in handling network and IT infrastructure incidents independently with strong operational accountability in a 24x7 NOC environment.
- Proficient in creating and maintaining technical operational documentation and identifying automation opportunities in network operations.
- Able to collaborate with cross-functional technical teams (Network Engineering, Cloud, Security, Application Support) and contribute to continuous service improvement initiatives.