Lead Production Support Engineer
Algoworks (company site, opens in a new tab)8+ yrsRemoteDirect career pageEst. 20–35 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead technical escalation and resolution for complex Tier 2/3 production incidents on a cloud-based SaaS platform.
- Drive root cause analysis and implement corrective actions to reduce recurring production issues across applications, databases, and Azure infrastructure.
- Own and improve production support processes, documentation, and cross-functional collaboration to ensure platform stability and operational excellence.
Minimum Requirements
- 8+ years in Production Support, Application Support, Technical Support, or Software Engineering.
- 2+ years in technical leadership, senior escalation, or incident management roles.
- Strong hands-on experience with C#/.NET Core, REST APIs, microservices, Angular, SQL Server, MongoDB, and Microsoft Azure production support.
- Experience using Azure Monitor, Application Insights, incident management procedures, and knowledge of Azure DevOps, Git, CI/CD pipelines.
Ideal Candidate Profile
- Experienced in leading high-priority incident investigations with end-to-end ownership and strong technical troubleshooting skills across full stack including frontend and backend.
- Proven ability to guide and mentor support engineers and coordinate cross-functional teams for efficient production support.
- Comfortable working remotely with distributed teams, driving operational excellence and continuous improvement in SaaS platform support environments.