Senior DevOps Support Engineer
Copado (company site, opens in a new tab)3–5 yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Own resolution and management of technical support cases in Signature, Success+, and Partner queues per customer agreements, ensuring high satisfaction.
- Provide expert consultancy and technical guidance internally and to customers on Copado and Salesforce DevOps platform issues, including case escalation and troubleshooting complex problems.
- Lead knowledge management by maintaining investigation user stories, documenting solutions, conducting enablement sessions, and reviewing technical accuracy of support cases.
Minimum Requirements
- 3-5 years experience with Salesforce.
- 3-5 years experience with Copado platform.
- 1-3 years experience in Customer Support or DevOps roles.
- Mandatory technical knowledge of SaaS environments, integrated technologies, development tools (XML, APIs, CLI, SQL, error logs), branching strategy, version control (Git), plus Copado Admin and Developer Certifications.
Ideal Candidate Profile
- Experienced in handling complex technical support within a fast-growing SaaS DevOps product ecosystem, particularly in Salesforce and Copado environments.
- Capable of managing escalations and mentoring support engineers, indicating seniority and leadership in technical support roles.
- Strong familiarity with DevOps tools, branching strategies, Git repositories, and Salesforce integration to effectively guide troubleshooting and customer success.