Senior Technical Account Manager
Red Hat (company site, opens in a new tab)Delhi NCROn-siteDirect career pageEst. 25–45 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide leadership and strategic direction for key accounts, managing complex technical projects and ensuring customer success through expert guidance and issue resolution.
- Develop and maintain strategic relationships with key customer stakeholders, acting as a trusted advisor to drive customer satisfaction and retention.
- Lead internal initiatives to improve team performance and service delivery processes, mentor junior team members, and contribute to the development of new support tools and processes.
Minimum Requirements
- Bachelor's degree in science or a technical field such as engineering or computer science.
- Deep understanding and troubleshooting skills in OpenStack core components; experience in deployment and troubleshooting of OpenStack clusters.
- Experience with Red Hat OpenShift Container Platform (RHOCP), Kubernetes, or Docker cluster management.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing enterprise customer relationships with a technical and strategic focus on OpenStack and container platforms.
- Proven ability to lead complex troubleshooting and technical problem resolution for critical customer issues in cloud and platform environments.
- Competent in coordinating cross-functional teams and internal initiatives, with a track record of mentoring and knowledge sharing.