Senior Product Support Engineer
JLL (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 20–35 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Own day-to-day operational support of the PeopleSoft Billing Agent pipeline on AWS, including monitoring pipeline health, triaging failures, and coordinating fixes with Engineering and FinOps teams.
- Ensure accurate, timely creation of temporary/proforma invoices within SLA while managing incident escalation and handoffs across global stakeholders (APAC/EMEA).
- Support Dev, UAT, and Production environments, verify infrastructure health post deployment, and contribute to root-cause investigation and continuous improvement of the billing platform.
Minimum Requirements
- Experience in production/application support for cloud-hosted, event-driven systems, ideally AWS-based.
- Working knowledge of AWS services including Lambda, SQS/DLQ, EventBridge, S3, Aurora Postgres (or equivalent RDBMS), and API Gateway.
- Familiarity with observability tools such as Datadog and CloudWatch; ability to triage using structured logs and JSON payloads; SQL query skills for Aurora are a plus.
- Location: On-site in Gurugram, Haryana; Scheduled Weekly Hours: 40; Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in operational support roles involving complex, event-driven AWS microservices and integrations with enterprise systems like PeopleSoft and Microsoft 365/SharePoint.
- Strong discipline in incident management with proven ability to triage, escalate, and ensure SLA adherence across Finance, Operations, and Engineering teams in global environments.
- Capable of autonomous execution with accountability for data integrity, compliance, and continuous feedback into engineering and business process improvements.