Critical Account Team - Advanced Customer Engineer
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)10+ yrsBengaluruOn-siteDirect career pageEst. 30–50 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as senior technical resource for HPE's Critical Account Program customers, overseeing complex case escalations and defect facilitation.
- Identify and consult on network design or configuration issues, collaborating with engineering teams and customers both remotely and onsite.
- Build and maintain trusted advisor relationships with customers and cross-functional internal teams, involving approximately 10-40% travel.
Minimum Requirements
- Bachelor's degree in Mechanical, Electrical Engineering, Computer Science, or equivalent experience.
- 10-15+ years of relevant industry experience in enterprise networking or related fields.
- Deep expertise in enterprise network design, implementation, troubleshooting (including DNS, DHCP, spanning tree, 802.1X, routing protocols, VPN technologies, wireless protocols 802.11b/ g/ a/ n/ ac/ ax, security solutions).
- Hybrid working model requiring 2 days/week onsite at HPE office; travel required (10-40%).
Ideal Candidate Profile
- Experienced senior engineer accustomed to high-pressure, customer-facing escalation roles within enterprise networking.
- Demonstrated ability to communicate effectively across technical staff and executive levels, with strong collaboration and cross-functional relationship-building skills.
- Track record of proactive learning and adaptability, with capability to evaluate and advise on complex network architecture and operational issues.