Service Assurance Engineer I
GTT (company site, opens in a new tab)2+ yrsPuneOn-siteDirect career pageEst. 5–10 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide break/fix support and manage incident resolution for GTT's global network to ensure stability and performance.
- Perform technical validation, troubleshooting, escalation management, and configuration of network devices including supporting service migrations.
- Proactively identify recurring network issues and drive preventative actions while maintaining accurate documentation and customer communication.
Minimum Requirements
- Minimum 2+ years experience in Telecom, Service Provider, or similar environment.
- Strong troubleshooting skills with knowledge of SD-WAN, Security, SASE technologies.
- Familiarity with routing protocols BGP, OSPF, ISIS, and EIGRP, and Layer 2 technologies such as VLANs, STP, LACP.
- Experience with MPLS, L2VPN, L3VPN services; communication skills and customer service orientation.
Ideal Candidate Profile
- Experienced in a network operations center (NOC) or service operations environment.
- Hands-on understanding of configuring and managing complex network protocols and security technologies.
- Comfortable working extended business hours and collaborating across customers, vendors, and internal teams in a remote working model.