India PS Ops Lead
Haleon plc (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and coach a team delivering HR First Contact and Employee Lifecycle services, ensuring consistent and compliant execution via Workday and ServiceNow.
- Own end-to-end operational delivery including employee queries, data management, absence support, pre-payroll controls, and complex case resolution, monitoring service performance and SLA adherence.
- Serve as operational escalation point for complex cases, ensure compliance with global and local requirements, and act as a trusted advisor to HR stakeholders for continuous improvement and effective collaboration.
Minimum Requirements
- Experience leading HR operations, shared services, or People Services teams managing employee lifecycle and query services across multiple processes or markets.
- Strong working knowledge of HR operations, case management, audit and compliance controls with practical experience in Workday and ServiceNow or similar platforms.
- Demonstrated people leadership experience including coaching, performance management, and managing diverse teams.
- Work Experience Required: Not explicitly mentioned in the JD
Ideal Candidate Profile
- Experienced in managing HR operational teams with measurable delivery accountability and strong stakeholder engagement skills.
- Skilled in translating operational data into actionable insights and driving continuous process improvements in HR service delivery.
- Comfortable navigating complex local and global compliance requirements and serving as an escalation point for sensitive HR cases.