Retail Trainer - Sales & Customer Experience
Ugaoo Agritech Pvt Ltd (company site, opens in a new tab)5–8 yrsPuneOn-siteDirect career pageEst. 6–12 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Develop and deliver training programs to enhance sales skills, customer engagement, grooming, and service excellence across Ugaoo's retail stores.
- Conduct regular store visits for on-the-job coaching, assess behavioural skill gaps, provide feedback and recommend development plans.
- Measure training effectiveness using customer feedback, sales metrics (conversion rate, average transaction value, units per transaction), and mystery audit scores to drive continuous improvement.
Minimum Requirements
- Graduate in any discipline; certifications in Learning & Development, Hospitality, or Retail Training preferred.
- 5–8 years of experience in Retail Training, Customer Experience, Hospitality, or Sales Training.
- Willingness to travel extensively across assigned regions.
- Experience in lifestyle retail, fashion, beauty, hospitality, premium retail, or D2C brands preferred but not mandatory.
Ideal Candidate Profile
- Experienced in training frontline retail teams on consultative selling, customer experience, and soft skills in premium or lifestyle retail environments.
- Proficient in designing diverse learning content including classroom, virtual, and experiential sessions with ability to assess and measure impact.
- Comfortable working closely with cross-functional stakeholders such as Retail Operations, HR, and Store Managers to implement training and coaching initiatives.