Collaboration Technical Services Systems Integration Specialist
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 12–22 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide expert technical support and coordinate activities for Collaboration systems integration including IPT Voice, Analog Gateways, and Cisco Unified Collaboration technologies.
- Interact directly with clients onsite and remotely to address complex requirements, escalate unresolved issues, and lead higher complexity design efforts.
- Coach and mentor junior engineers, maintain technical documentation, manage upgrades, troubleshooting, and security certificate activations for relevant Cisco products.
Minimum Requirements
- Bachelor's degree or equivalent in IT, Computing, or related field.
- Valid CCNP Voice/Collaboration Certification is mandatory.
- Seasoned work experience in technical implementation engineering specializing in Collaboration technologies including Cisco Unified Communications Manager, Unity Connection, Contact Centre Express, and voice gateways (MGCP, SIP, H.323, SCCP).
- Workplace type: On-site in India. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in enterprise-scale deployment and management of Cisco Collaboration solutions in multi-cluster environments with strong voice and video conferencing expertise.
- Proven ability to manage complex technical escalations, deliver client presentations, and produce clear technical documentation and proposals.
- Skilled mentor and coordinator capable of leading junior engineers and maintaining operational best practices within collaboration technology domains.